Frequently Asked Questions (and their answers)
- Why doesn't it work with Internet Explorer v7?
Starting with version 1.01, it does. However...
By default, for an FTP connection, IE presents the Viewer's HTML file as a text file, instead of rendering it as though it were received from a web server. To change that behavior in the Viewer's favor:- bring up the Security Settings form
(Tools | Internet Options | Security (tab) | Custom Level) - disable Open files based on content, not file extension
- click OK
- click OK
- bring up the Security Settings form
- Why are there (sometimes) so many more line items than screenshots?
PunkBuster™ creates screenshots whose file names are recycled after a specified number of them have been taken. This prevents game server disk space from being consumed by screenshots. However, the screenshot index goes on forever, without deleting references to items that have been replaced. So, only the last indexed reference to a screenshot is valid. The others have been overwritten and lost to the ages.
- Why don't all of a player's aliases appear?
The raw data is restricted to that found in PunkBuster's screenshot index file at the time of Viewer use (if via FTP) or file copy (if used locally). No past history is kept by the Viewer. If a player has not used an alias within the time period covered by the current index, it cannot appear in the Viewer.
- Why do some PunkBuster™ index entries fail validation?
What is the nature of excluded entries?
Index entries can fail validation due to:
- corrupted index entries
- oddities in player names
Based on the way the index is retrieved by the Viewer, and because the PunkBuster™ index pretends to be an HTML file, the web browser attempts to make good HTML sense of each index entry. This can result in the web browser altering an entry from the original source file. Sometimes, such changes result in subsequent valid entries being included as part of previous entries. Sometimes, an entry passes validation but with a player name that includes part of a subsequent entry.
Future versions of the Viewer would like to be able to do a better job of reducing the number of excluded entries. All versions of the Viewer have experienced excluded entries. Exclusions were not exposed until version 1.01. - Why is all the Viewer content in one column?
(instead of having pane E on the right side)
Perhaps your window is not wide enough. Maximize your window, increase screen resolution (from Desktop | Properties | Settings), or make your text size smaller (by using Ctrl-- — the control and hyphen keys)
Perhaps style sheets are not being used by your web browser. In Firefox v2, be sure menu item View | Page Style | Basic Page Style is selected.
- Why isn't your question here?
Because no one has ever headed over to Contacts or the forum to ask it.
- Why isn't an answer clear?
Because you haven't let us know we answered poorly. Let us know and we'll try harder.